1 Introduction

Welcome to the Curve Fever Pro community!

1.1 The community

These guidelines apply to all places in the Curve Fever community where users can post content.
This includes, but is not limited to the following.

• The game itself - curvevefever.pro

• Discord server - discord.gg/curvefever

• Our socials - Facebook | Instagram | Youtube

1.2 Staff team

The curve fever staff team consists of moderators, and the developers.
Staff members are there to help keep the community a safe and nice place for everyone.
Not only will the staff team punish players that don’t follow the rules but they are also there for you when you need help or assistance with anything. Moderators are volunteers who give up their own free time, so they are not obligated to respond to you at all times.

1.3 Changes to the guidelines

Curve Fever is constantly being improved and expanded upon.
As more features get introduced, these guidelines will change and evolve with the game.

 2 Rules

 🔷 low severity - 🔶 medium severity -  📛 high severity -  📝 Content reset

•  🔷 Bypassing censor filters

•  🔷 Spoiling without warning

•  🔷 Abusive language, including excessive swearing

•  🔷 Sharing inappropiate content (e.a. things that are completely off-topic, loud noises or any other content that has no benefit)

•  🔷🔶📝  Usernames/avatars/bios or other content that is not in line with these rules (second offence is medium severity)

•  🔶 Spam

•  🔶 Flaming or insulting others

•  🔶 Advertising (using brand names is permitted as long as it does not contain a protocol prefix and/or domain suffix, e.a. curvefever is fine but www.curvefever or curvefever.pro not)

•  🔶 Soliciting, begging, auctioning, raffling, selling

•  🔶 Trying to enforce rules when you are not a moderator or developer

•  🔶📝  Sharing/sending any content/messages related to these topics in any form, this also includes things such as usernames and avatars.

  • Racism and discrimination (including sexual, political, religious, national, racial, ethnic)

  • Pornography and other sexual explicit content

  • Drugs and alcohol

  • Violence or cruelty

  • Criminal, extremist, or terrorist content

•  🔶 Openly arguing with a staff member, please start a private discussion or get in contact

•  📛 Threats of violence and harassment, even jokingly

•  📛 Abusing or encouraging abuse

•  📛 Posting copyrighted materials

•  📛 Phising and scamming

•  📛 Divulging personal information

•  📛 Account sharing

•  📛 Discussing punishments (including others) in public (contact support)

•  🚫 Negative and toxic behaviour

•  🚫 Avoiding punishments with alts

2.1 Game specific rules

•  🔶 Intentionally hindering and targetting individual players at the sacrefice of your own game

•  🔶 Teaming up with other players in FFA modes

•  🔶 Reporting (multiple) players without a valid reason

•  🔶📝 Using emojis in your username

•  📛 Botting, scripting or use of macros **

•  📛 Intentionally abusing any sort of glitches, bugs or mechanics in any way

•  📛📝 Boosting your rank by abusing the rank system

2.2 Discord specific rules

•  🔷 Derailing a channels topic

•  🔷 Repeatedly posting in incorrect channels

•  🔷 Spamming gifs/stickers or sending inappropriate gifs/stickers in non offtopic channels

** The following scripts/macros are permitted:
– Key remapping
– Repeating keys reptitively to automatically activate powers

2.3 Be civil

The rules above are not concrete terms with precise definitions.
Avoid even the appearance of any of these things.

• Be civil and polite
  Don’t post or share anything that a reasonable person would consider offensive, rude, abusive, or hate speech.

• Keep it clean
  Don’t post or share anything that can obviously have a negative impact on the community or the game

• Respect each other
  Don’t harass or grief anyone, insult or trash talk people, impersonate people, or expose their private information.

• Respect the content
  Be respectful of the content and the people discussing them, even if you disagree with some of what is being said.

• Respect our services
  We are a shared community resource, a place to share skills, knowledge, interests and to have fun.

2.4 Account sharing

Do not share your accounts with other users. You are responsible for your own accounts.
If someone else breaks the rules using your account, you will be held accountable.
As an extension of this, we do not support accounts that you may have received from other users, in the broadest sense of the term. This includes, but is not limited to: accounts that you purchased or were gifted to you. If you acquired an account from someone else, in any which way, we can not help you in the event of loss or theft.

 3 Punishments

3.1 Types of punishments

The type of punishment depends on the offence, the severity and the amount of repeated offences.
In some cases we might decide to mute and in other cases we might decide to ban.
Content resets usually are paired with another punishment such as a warning.

•  🔷 Warning
  A message can be sent where you are warned for an offence.
  This is usually in the form of an in game popup message but any chat message where a staff member is warning you should be consider as a warning as well.

•  🔶📛 Mute/timeout
  When muted or timed out you will be unable to interact with the community
  In most cases this relates to chat but it can also mean you can no longer post on the forum or interact with the community in any other way.

•  🔶📛 Ban
  A ban will prevent you from accessing the content.
  In most cases a ban in platform and account specific but in some cases we can decide to ban your IP for all websites or ban you from platforms.

•  📝 Content removal/reset
  Content can be removed or reset this includes but is not limited to the following:
  Usernames, avatars, chat messages, forum posts and game data such as rankings.

3.2 Severity Levels

We categorize all offended rules in three severities.

•  🔷 Low
  For these offences we almost always will just give a warning.
  In some cases a short mute/timeout can be given of an hour or less.

•  🔶 Medium
  For these offences we usually give timed mutes or bans.
  The duration will range from 1 to 14 days.

•  📛 High
  For these offences we usually give longer or mutes and bans.
  This usually starts at a month but can be increased to up to a year on repeated offences.

•  🚫 Zero tolerance
  For these rules we are super strict.
  We will not tollerate such behaviour and will permanently ban your account.
  In most cases we will give out an warning first but for repeated offenders you are strongly urged to show the best side of you and not push any boundaries because you could get banned without notice.

3.3 Repeated offenders

Depending on the severity of the broken rules the punishments will be given.
When offending rules multiple times in a certain timespan the severity of the punishments will be increased.

We will mostly look at the offences from the past 30 days when deciding on a punishment.
This means that if you were muted a month ago then we will not immediately consider you a repeat offender. The exception here is if you have been a repeated offender many times.
Showing good conduct and not having any offences on your name will therefore mean the punishments are less severe.

•  🔷 Low severity offence
  In most cases we will repeat the same punishment (warning).
  After 3 low severity punishments within 30 days the severity will be increased.

•  🔶 Medium severity offence
  In most cases we will repeat the same punishment (mute/ban).
  After 3 medium severity punishments within 30 days the severity will be increased.

•  📛 High severity offence
  In most cases we will repeat the same punishment (mute/ban).
  After 3 high severity punishments within 90 days you risk getting banned or muted for a year.

3.4 Actions taken by staff members

Every situation is unique and these rules and punishments won’t cover everything.
Our aim is to treat everyone equally but some times exceptions need to be made.
Please always respect the decisions made by the staff team, the moderators work voluntarily and the only goal is to keep the community safe, fun and civilized.
In any case if you disagree with the judgement of a staff member you can contact us.

 4 Info & Support

4.1 Contact

The best way to reach out to us is through the public Discord community server.
For things such as payment or account issues, GDPR requests, reports about staff members and other private matters you can reach out to us by email.

Please also include your username when sending a request and use the same email that was used for your account that way we can help you better.
Our mail address: support@curvefever.com

4.2 Getting help

In most cases the best way to get get help is by asking on Discord.
Please refrain from asking for support by reaching out to staff members privately, in most cases other community members will be able to help you.

4.3 Report a player

If you see a player breaking our community rules it’s best to report them.
On this forum you can flag inappropriate content and in the game you can right click an username and select report or go to a player profile and hit the report button.
Please provide a short summary why you are reporting the player that will help the moderators make a decision.

4.4 Safeguarding your accounts

Take care to safeguard your accounts, and take reasonable steps to do so.
Never give out personal information that might compromise your account.
If your account gets stolen, it is very difficult to for us to validate your claim as credulous
We recommend a password manager to safeguard your online presence.

4.5 Account recovery

If you have issues recovering your account due to a lost password or it being stolen, our support department can only assist you if you have made a payment and can share the proof of this payment with us. In any other situation we will not be able to recover your account, safeguarding your account is your responsibility. If you do have proof of payment your can contact us.

4.6 Account removal

Do NOT remove your account, unless you are absolutely sure that you want to. Accounts cannot be recovered. The same goes for titles, purchases or any items, abilities or skins you might have accrued on accounts you chose to remove. As an extension of the same issue, these will not be restored on other accounts you might own. Please, choose wisely when considering removing an account.

Game accounts
Your game account can be deleted in the game itself.
Navigate to your profile, then go to the account tab and on the bottom there is a delete button.

Discord accounts
For Discord accounts see the Discord privacy policy.

4.7 Terms and conditions

Yes, legalize is boring but important, because it concerns safeguarding you and your data against people who seek to abuse it. We have general terms and conditions describing your (and our) behavior and rights related to content, privacy, and laws. To use our services, you must agree to abide by our Terms & Conditions and these community guidelines. By using this website and playing Curve Fever, you agree to our privacy policy.

4.8 Refunds policy

Please take note of our returns and refunds policy, as it adheres to any and all purchases you make, in-game and not in-game, using virtual Curve Fever currencies, and/or hard currencies. Finally, by using this website and playing Curve Fever, you agree to our privacy policy.

4.9 Reporting bugs and issues

When reporting bugs and other issues try to be as descriptive as possible.
Preferably include a video or a screenshot of the bug

The best place to report bugs is on Discord in the #bugs channel.

4.10 Game feedback

When providing feedback, posting information, or discussing a topic, please make sure you are being relevant, constructive and polite. We take feedback from all kinds of sources into account, even though we may not have the time to respond to everything.

The best place to provide feedback is on Discord in the #feedback channel.

4.11 Partners

Curve Fever has the following official partners.
You can also play the game, and many others on these platforms:
crazygames.com
around.co

Thanks for reading the guidelines and have fun playing Curve Fever!